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01. Common Questions

How do I sign up?
Subscribing and creating a Valetags account is easy. Just go to Valetags.com, click Sign Up and follow the instructions. To sign up, you must use a valid Email Address and a valid Credit or Debit card.

After you sign up, we’ll need a bit more info before you’ll be able to start using Valetags, so be sure to complete your account setup.
What is the difference between the mobile app and the web platform?
The web dashboard and app work hand in hand with each other to provide the full features and tools as needed to manage valet operations. The management can use the web dashboard to manage the team, review tickets and generate reports.
Can I use Valetags app without using the web account?
Adding members, clients and events are done through the web dashboard only, the valet team can use the app after they are assigned to an event. 

02. Web Dashboard

What does Valetags web dashboard do?
Valetags web dashboard is a major tool to help you run and manage your valet parking operations. It is used by admins and management to schedule events, add and manage the valet team, review tickets and generate reports.
How do I manage my operations from my account?
From your web dashboard, you can add information about your events and operations; assign crew members to a specific event; set schedules; communicate with your team; track work and operations history; and review active operations including the number of open or closed tickets, and any accidents or issues.
If I have more that one active event or operation, can I review the status of the work for each site?
Of course! You can check the status of work and operations in real-time for each event or client separately.
Can more than one user access my business account?
The number of account users depends on the subscription option you select.
Can I review the history of a specific job?
Of course! You can track work and information history for each operation. You can check information such as tickets’ status, damage reports, financial details, and event team members.

03. App Questions

How do I issue digital Tags tickets?
You can create a digital tag tickets using Valetags App. Simply present a QR Code to your guests to scan, and our system will generate an e-tag ticket for each guest’s car and send the e-tag information to the guests’ phones upon scanning.
Can I run valet field operations from the App?
Absolutely! You can run your valet jobs and monitor operations from any smart phone. The app allows you to create digital tags, add information about your guests’ cars, check the status of each tag ticket, review the number of open or closed tickets, track operational activities and more.
Can I add car information to an e-tag ticket?
Sure! Using the app, you can add information about a car within the assigned e-tag ticket.
What car information can I add to the e-tag ticket?
You can add different information about the guest’s car including photos, plate number, car details, car condition, pre-existing damages, parking location or any relevant notes.
Can my employees download and use the app?
Your team crew can download Valetags app and use it to issue e-tags tickets and facilitate valet operations from their devices. The team should be added by you from the web dashboard to be able to use the app. You’re always in control of who has access to what event and their permissions.
How can I check if a guest has paid the valet fees?
The system automatically marks all paid tickets. You can also check the status of payment of any e-tags ticket from the ticket information.
How can I check the history of a specific ticket?
Information of the closed e-tags tickets can be found in the events history. The event history includes information on the event, the crew members, number of closed tickets, event close time, total income and more. You can click on a specific e-tags ticket to check the ticket history information.
Can the valet crew communicate with each other using Valetags app?
Of course! Your team can use our secured communication system to internally communicate during operations. They can chat as a group via messages and voice messages. They can also share photos and videos that might be needed for work operations. 
Can I check the history of my team communications?
Each event has a group chat. As an admin you always have access to that group chat. Private chats between team members are not accessible to admins though. We have a 90 days data retention policy for messages.
Would I be notified if any accident or damage happened in an operation?
Yes of course! You will be notified by email every time a damage report is created.

04. Tickets

How do I use the e-tags system?
You can automatically generate e-tags tickets for guests’ cars with a simple phone scan and manage the details of your valet operations from the phone.
How do guests check-in their cars?
Guests will simply check in by using their smart phones to scan QR code and receive digital valet ticket for their cars on the phone, Optionally they can provide their phone number and/or email to receive the details of their ticket.

  • Guest will scan QR Code to check in

  • Receive e-tag ticket on guest’s phone

  • Hand over the car keys to the valet

How do guests check-out?
Guests can quickly check out using their smart phones.

  • A guest can request the car using the phone before heading out

  • The valet will have the car ready for the guest on the gate

  • Guest can also pay in person on the gate using card or cash

  • If validation is needed, the e-ticket can be validated digitally by a business who has the ability to validate tickets

  • Valet operator will scan the guest ticket for final check out

  • Hand over the car keys to the guest

Can a guest see all information added by the valet to the car e-ticket?
Each e-tag ticket will have basic information that refers to the guest’s car, such as car make, model, and color. Other details such as ticket info, payment info, and review box are also displayed.

05. Pricing Plans

What is Valetags fee? 
We have three different subscription plans for using Valetags on subscription base. We also have a pay as you go fee for clients with low volume usages. Check out pricing here.
Does Valetags charge any other fee? 
We charge a transaction fee for processing e-payments. The transaction fee varies based on the subscription plans and is displayed on our pricing page. Transaction fee is automatically deducted from the payout.
Is there a fee for the optional Equipment?
Yes, please check our pricing page pricing page.
Can I cancel my account plan at any time?
Pending ....... pulling-power

06. Ticket Validation

How do guests validate their e-tags tickets?
A guest can present the e-tag ticket to the service attendant in the store, restaurant, office..etc where validation is available, and the ticket will be digitally validated. Businesses with the ability to validate can use a website or a mobile app to validate a ticket by entering a ticket number or scanning ticket QR code.

07. Payment & Payout

How do I get paid as a valet provider?
You can get paid with different payment options. Your guests can pay online with an easy - option from their phones or use the other payment options including cash payment or card payment at the valet-attending desk.
Can I specify the payment method like cash or card only for instance?
Of course! You can specify the payment method you prefer guests to use.
Can I set my own prices?
What to charge is up to you! It is your business. You can set your own prices and charge your guests the amount you prefer.
How do I manage and set a price for a specific event, or location?
You can do that through the event page, this can be done while creating or editing an  event.
When will I get my payments?
Pending ......
How do I add a payout account/method?
Go to your company profile and add it under payout details.
What kind of payout method can I set up?
Pending ......

08. Support

I’m having trouble logging in to my account – what should I do?
Please try to reset you password, if this doesn’t work you can contact our support team.
How can I make a change or update my information?
Updating your information is easy. On your dashboard, go to your company profile to update your account details.
What is your support process?
We've answered the most common questions about Valetags in our Help Center. We recommend you to start by searching our Help Center FAQs if you have a question or need help with something specific. We’re also here for you. Our support team is standing by to help make things right with any issues you face regarding our services. You can reach out to us with any questions you may have. We usually respond in less than 24 hours.
What is the best method to contact Valetags?
The best method to contact Valetags is via Live-Chat or Email.
How can I give feedback about Valetags?
Use our feedback form to give us feedback about how Valetags feature works or report a bug.

If you have a question or need help with something specific, start by searching our Help Center.

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